Failure to deliver online order!

Just looking at all the negative 1 star reviews tells you how pathetic Edgars really is!!! I was skeptical about ordering online, but took a chance and did so on 20 March and up until today 3 April- I HAVE STILL NOT RECEIVED MY ORDER!!!! Your turn around time has LONG since passed Edgars!!! I called the customer services twice on the 29th March and I was PROMISED to get a call back from the warehouse but this NEVER happened! I messaged your Facebook page who responded once but I have not heard from them since! They didn't even take my details or the tracking number so how are they supposed to track my order???!! ANOTHER LIE!!! FIX IT! I WANT MY ORDER OR MY MONEY BAC****!