Failure to correct Cellphone Contract

<p>Good day</p> <p> </p> <p>I wish to highlight bad service I received from Edgards Alberton City consultant Yanga from Edgars Mobile</p> <p> </p> <p>I purchased a cellphone contract from Cell C via Edgars Mobile for a wifi router that offers 5Gig anytime&15 Gig Midnight Data at R99/m on the 07/05/2016. The contact deal was concluded and when I got home with the purchased item. When I inserted the sim card in my phone I was suprised to recieve a SMS confirmed that the sales consultant(Yanga) that assisted me had signed me up for the incorrect deal and stated I had purchased a Lumia 435 device. (The people involved i signing me up was Yanga& Thandeka and another lady)</p> <p>On 8/05/2016 I returned to the store and notified them of the mistake they had made and after 2 hours of being in the store the query was not resolved and Yanga advised me, that he needs to send an email to Cell C to cancel the contract I was incorrect signed up for and only once the reply can they sign me up for the correct deal. The matter was not finalised on that day and I was advised I would need to come back at a later date.</p> <p>Unfortunatley due to work and personal commitment I only managed to get time off on the 21/05/2015 to return to router I received and for Edgars team to correct my account. I was then told by Yanga AGAIN that he need to send another email to Cell C as he could not cancel the incorrect contract as the router had not been returned to Egards.</p> <p> </p> <p>Till this date I still dont have the router and Cell C debited my account on 27/05/2016 for a contract I dont have.</p> <p> </p> <p>I expect to recive a call from Edgards confirming to come pick up my router and that has been signed up to the correct deal as I requested as I now see the deal is no longer avialable. Furthermore the amount deducted needs to be reversed as I didnt have the contract deal in place and cant be charged for someting I was not using</p>