Failure to close my Account

On the 2017-12-18 15:37:18 I published my complain about Edgars. The following is the complain I have lodged:

Account Termination Struggle It takes a day, infact few hours to get your account approved at Edgars stores.On the other hand it can take them a year or more for them to close it.I opened an acount at Edgars in 2014/2015.I was not requested to call RCMS.My account got approved without me calling or talking to anyone on the phone.Initially my account was ok,then later on my statement I saw Pers accident insurance and mobile content fee.I did not subscribe or requested such services.They were just added without my approval or signature. Edgars how do you add something in my account without explaining the benefits thereof.Secondly why am I obliged to pay for service I did not sign up for?Isn't these *****?

I tried to close my account many times.I get refered to RCMS for reference number.I call this number: ********** 011.The is no answer.The music plays forever while waiting for the next available agent.My last call I have waited for 35 minutes before I hang up.Do you know that i get charged while making all these calls and waiting on the phone for your void service.Why do I have to call RCMS for refernce number of mobile content fee of which I never subscribe for.On top of that the RCMS phone is not answered.I am wasting my air time waiting on the line hence more money is leaving my pocket.I am not compensated for that.

I always settle my accounts in time and not use Edgars account.But a month or two down the line I will be owing Edgars and getting threads that my credit score will be ruin if i do not settle my accounts with you.How do I ruin your score if you do not want to close my account. I suggest specialist develop a sofware/program that charges you for phone bill when we call RCMS and your customers service and not us customers. In that way we wont worry because we wont be losing our airtimes for nothing.Our only frustration will be staying long on the phone without answer.

I request for my Edgars account to be closed.I cannot keep on paying for services I do not use.I am tired of being send back and forth.Please just close my account and email me a proof that it has been closed.

The following was Edgars Response: Official business reply Thank you for making contact with us regarding your account payment and closure.We have escalated your request to our accounts team and they will close off the account and send you an email confirmation.Your reference: ********** 3018/GO

Kind regards The Edcon Customer Experience Team

Today when I open my Email this is what i found:

REF : C22 ACCOUNT NUMBER : ********** ********** 05809 BALANCE : R135.75 AMOUNT DUE : R135.75

12/02/18 As at the date of this letter, we have not yet received payment which is due on your account.

We encourage you to make an immediate payment on your account, this will help you secure your credit limit on your account and also provide you with a good credit reference.

If you are unable to pay the total amount due immediately, contact us urgently on ***to make payment arrangements.

If you have already paid the total amount due, we thank you for the payment and request that you please disregard this letter

Yours faithfully, Collections Department **********

So I conclude by saying Edgars are rogues.I have settled my account in December and requested it to be closed.The Edcon team assured me that account will be closed and proof shall be sent to me.Today i get a statement that i owe them R135.00. How do I owe you money if I settle my account and requested account closure.Does my account accumulate credit even if i closed it? Stop being *********,Stop *****ing from people,Stop being rogues.If a person no longer want your service just discontinue it. Do not play games and ***** from us. If anyone out there has a better way on how i can deal with Edgars please advise.I am tired of being ****** day light by Edgars.