Failure To Cancel Cell Phone Insurance And Refusal To Rectify

I bought a cell phone (BlackBerry 8510 Curve) on account through Edgars & took out an insurance policy on the cell phone.. I paid the cell phone off in full over a two year period & cancelled the insurance policy.. Shortly thereafter, the cell phone was accidentally destroyed!! I then bought a new cell phone (BlackBerry Z10) through a Cell Phone Service Provider & took out a new insurance policy through the Service Provider..

I have been paying my Edgars account for over three years, unable to close it as there were constantly new charges being billed to my account, for an Edgars Magazine Subscription that I have no memory of ever subscribing to, as well as CELL PHONE INSURANCE for the BlackBerry 8510 Curve (which I CANCELLED more than three years ago)!!!

According to their records, no such cancellation was made as they have no record of it, however, almost every single time I physically went in-store to the Edgars Bluff branch, I had to update my personal details, such as my physical address, which, for some unknown reason, ALSO does NOT reflect on their records!?!? They STILL have my physical address at which I lived MORE THAN TEN YEARS AGO on their records, this, despite the fact that I've moved more than a DOZEN times since then & have updated my account information more than a few dozen times over the course of the last three plus years!!!

Coupled with all of the above, they (Edgars) are now insisting that "I" provide THEM with proof of cancellation, for something that was indeed cancelled more than three years ago!!

In September of 2016, my mother went in-store to pay up my account on my behalf, bringing my balance to R0.00 & to close the account down for me.. She was informed that I would personally need to come in-store to cancel the account.. Several months later, I received a letter in the post stating that my account was in arrears & threatening to hand me over to their Debt Collectors if I didn't make an immediate payment!! I went in-store in February of 2017 to query this & upon requesting a breakdown of the installment, was informed that the Cell Phone Insurance Policy WAS STILL ACTIVE!!! I requested they cancel the policy with IMMEDIATE effect, as I had ALREADY cancelled it three plus years prior!!!

I then spoke to a consultant over the phone, whilst at the Bluff branch & was told that the account would be suspended & no charges would be made to the account pending the outcome of their investigation, for which I was to receive feedback.. I never did receive any feedback at all..

A couple months ago, I received an Email, threatening to hand me over to their Debt Collectors if my account was not paid in full immediately!!! I again went in-store to their Bluff branch (in November of 2017, I think) & upon speaking to a consultant from their accounts department, was informed that there had NEVER been ANY cancellation of the Cell-Phone Insurance Policy (not even in February of 2017) this, despite the fact that there were NO further charges billed to my account since February!!!

Furthermore, I have been harrassed telephonically, threatened via Email, had my girlfriend harrassed telephonically as well as via SMS, as well as had my mother harrassed via SMS... I've also been laughed at over the phone & had consultants hang up in my ear, in mid-sentence!! I've been put on hold for extended periods of time on purpose, been argued with over the phone, etc, etc, ETC..!! All by their Debt Collection Agency & consultants from their accounts department..

After requesting they cease the harrassment of my mother, my girlfriend & myself, they are CONTINUING to harrass my girlfriend rather than correspond with ME via Email!!!

In summary, either their software systems are in DIRE need of a MAJOR upgrade, or their staff are too *********** to capture my personal info on their Central Database!!! The request was made to cancel this Insurance Policy more than three years ago, yet they are refusing on the basis that "no call was logged on record" conveniently ignoring the fact that they STILL have the INCORRECT physical address on my account profile, despite being updated on DOZENS of occasions!!!

I am extremely unimpressed & quite frankly, DISGUSTED by the manner in which I feel they are trying to swindle me out of my hard earned money!!!