Failure to assist on ***** transactions

I recently had ***** on my account after making a purchase at East Rand Mall Edgars and Jet East Rand Mall. After much running around from pillar to post the forms to their ***** department were submitted. To date (nearly 2 months later) I have no assistance from Edgars with reversing the ********** amount off my account. My account is currently on hold, cannot use my card to get rewards points at an Engen account and on top of that I am now being harassed to make payment on this account. They asking for R2200 payment which is more than the purchases I made that day. I have made payments for the amount I know that I owe - and have emailed them twice stating that I will not be paying their minimum payment as I am not responsible for R10,000 ***** on my account. Their staff member at Jet or Edgars East Rand Mall cloned my card - and they don't seem to care. They insist I must make the payment. Nobody has bothered to reply to my emails and no-one answers their calls - surely they have their finance / ***** people working from home at this time???? Edgars I will go see a lawyer as soon as I can - I refuse to have you blacklist me for ***** committed by your staff.