Failure & Inability to forward a statement

I have been an Edgars customer for 35 years now I am a responsible customer & always pay my a/C when due Due to dissatisfaction with Edgars in general I have been shopping elsewhere, but in Aug/Sept I made a few purchases. I paid an instalment end Sept without receiving ANY statement, so I decided to wait until I received one before I made my next instalment. Every day for about 4 weeks I have been asking Edgars to email me a statement, they all promise to do so, guess what still nothing. I have been bombarded and harassed with smss & phone calls stating that my credit record is in danger... really? Why is it so difficult to send customers their statements? I WILL NOT pay another instalment until I receive one, I have no idea what my balance is what was purchased or when. I told all consultants to check their records to see what I have been requesting before I discuss anything further with them, some of them were extremely rude. What part of 'please send me a statement\ don't they understand? Because of their incompetence I will be closing my a/c with them and moving onto more reliable & helpful stores. I demand an apology & a statement URGENTLY Edgards your ship is sinking fast!"