DP
Dewald P
1 reviews | Active since Oct 2012
11 Nov 2015, 15:36
Fails to close account
I went to the Edgars store at The Grove mall on Saturday 7 November to close my account. They said I will get an email response within 2 working days to confirm this. I am still waiting. <br> <br> The reason for the closing the account is that I get billed R108/m for some insurance I have never app**** for or gave consent to. And yet they refuse to refund me regardless that there is no signed or voice contract proof thereof.
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Edgars's replyOfficial
13 Nov 2015, 16:08Hello 3venthorizon,
Thank you for bringing this matter to our attention. Please be advised the account is closed. We sincerely apologise for the overall service experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised the account is closed. We sincerely apologise for the overall service experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply13 Nov 2015, 16:08
Official
Hello 3venthorizon,
Thank you for bringing this matter to our attention. Please be advised the account is closed. We sincerely apologise for the overall service experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised the account is closed. We sincerely apologise for the overall service experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,