failing to action on customers request

On the 21st I went to edgars and I made arrangement for my arrears of R686.3 and I asked the guy to please forward me the arrangement letter which he said that will take 24hrs I only received the an email today the 26th and the email is incorrect it does not state anything of the arrangement made with them.<br> <br> I advised all the consultants that I spoke to that I need that letter for work purposes I have been telling them one thing at work they need this letter to see if I am paying my account I will be working in thee accounts department.<br> <br> For me to continue working I need that letter I now don't have access to the system due to this outstanding document