TD
Tendai D
1 reviews | Active since Mar 2012
17 Sept 2015, 09:39
failed to update my new passport # as promised
I have tried to speak to edgars to update my passport details for the past two months now and they have promised that they will action the request but have not done so till date. This has had a negative effect on my credit score since the they are sending details of my payment with the old passport.<br> <br> I called in and they mentioned that this will be done in 10 minutes. i guess 10 minutes hasn't passed by now... i'm still waiting for the update.<br> <br> Begs the question about the competency of the Client Services team. If they cannot update passport details, how much more can they mess up with our account balances.<br> <br> Please sort this mess now!
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Edgars's replyOfficial
18 Sept 2015, 12:11Hello testtaker,
Thank you bringing this matter to our attention. As per our telephonic discussion, kindly note we have received the documentation and they will be referred to the accounts department. We apologise that matter has been prolonging, but we assure you once your passport is updated, you will be notified.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you bringing this matter to our attention. As per our telephonic discussion, kindly note we have received the documentation and they will be referred to the accounts department. We apologise that matter has been prolonging, but we assure you once your passport is updated, you will be notified.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Edgars's reply18 Sept 2015, 12:11
Official
Hello testtaker,
Thank you bringing this matter to our attention. As per our telephonic discussion, kindly note we have received the documentation and they will be referred to the accounts department. We apologise that matter has been prolonging, but we assure you once your passport is updated, you will be notified.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you bringing this matter to our attention. As per our telephonic discussion, kindly note we have received the documentation and they will be referred to the accounts department. We apologise that matter has been prolonging, but we assure you once your passport is updated, you will be notified.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***