rB
rehana B
1 reviews | Active since Nov 2010
08 Apr 2015, 15:53
failed to receive the service i paid for
i belong to edgars club, included in this membership is a emergency service for free plumbers call out and 1 hour service free<br> had a pipe leaking in my ceiling, called it in. was told that they will not assist as my pipes were not visible, they were concealed in the ceiling, which is ridiculous as everyone runs there pipes inside the ceiling<br> after persisting for about 5 minutes they then booked it in <br> i was then told that i can only be helped in the morning when they can validate that my subscription has been paid<br> over 19 hours later i still have not been attended to
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Edgars's replyOfficial
10 Apr 2015, 15:11Hello rbhamjee,
Our attempt to contact you at 03:01 PM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we require the incident or reference number you received when you logged a call, so we may refer this matter to management at our third party company.
Please find your reference number: ***/GO
Kindly contact us with the incident number or send us an email at *** and we will gladly assist you.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:01 PM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we require the incident or reference number you received when you logged a call, so we may refer this matter to management at our third party company.
Please find your reference number: ***/GO
Kindly contact us with the incident number or send us an email at *** and we will gladly assist you.
Kind regards.
Edcon customer experience team,
***
Edgars's reply10 Apr 2015, 15:11
Official
Hello rbhamjee,
Our attempt to contact you at 03:01 PM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we require the incident or reference number you received when you logged a call, so we may refer this matter to management at our third party company.
Please find your reference number: ***/GO
Kindly contact us with the incident number or send us an email at *** and we will gladly assist you.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:01 PM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we require the incident or reference number you received when you logged a call, so we may refer this matter to management at our third party company.
Please find your reference number: ***/GO
Kindly contact us with the incident number or send us an email at *** and we will gladly assist you.
Kind regards.
Edcon customer experience team,
***