Failed to perform a service and inform the customer

<p>Pathetic service from Edgars Shelley Beach and the Facebook page who ensured MULTIPLE TIMES that they would contact me back.</p> <p>On the 05/06/2017</p> <p>My phone what had RELATED PROBLEMS was booked in for repairs at Edgars Shelly Beach.</p> <p> </p> <p>3 weeks have passed where I received a call requesting R1400 for a screen replacement. My screen was not damaged when booked in and the Manager of the store confirmed that.</p> <p> </p> <p>The broken screen was then swept under the carpet and a fault reported from the beginning ( network related ) was said not to fall under warranty and would have to be sent in again for the repair to made through the cell phones insurance.</p> <p> </p> <p>Calls made to shelly beach requesting assistance where never returned so I resorted to Facebook where I received a few calls following up on my phone.that was short lived I was ensured that the matter would be followed up and they would contact me back within 48hours where they have yet again failed to provide a simple service by calling me back.</p> <p> </p> <p>I am now ignored on Facebook through all efforts and they are assisting other people who have commented on my post insulting me more by ignoring me in plain sight of other users. </p> <p> </p> <p>Today is the 07/07/2017</p> <p>And no update</p>