JB
JP B
1 reviews | Active since Oct 2015
30 Oct 2015, 07:26
Failed to pay out after I was retrenched
After being retrenched last year in October I went to 3 different stores including one in Nelspruit to have paper work faxed through so I could use the account protection I have been paying for for years<br> <br> A year later and I now have to take money I can not actually afford and try to make payments to my account in order not to be black listed.<br> <br> Do not ever buy into their account protection plan. Ever<br>
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Edgars's replyOfficial
30 Oct 2015, 13:59Hello TheMakky,
Thank you for raising your concerns with us. We can understand the frustration and how disappointed you are. Please note there is no record on the account that shows that the documents were received. Please be so kind and inform us which stores you visited at *** or email the documents to ***. We apologise for the overall service experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. We can understand the frustration and how disappointed you are. Please note there is no record on the account that shows that the documents were received. Please be so kind and inform us which stores you visited at *** or email the documents to ***. We apologise for the overall service experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Edgars's reply30 Oct 2015, 13:59
Official
Hello TheMakky,
Thank you for raising your concerns with us. We can understand the frustration and how disappointed you are. Please note there is no record on the account that shows that the documents were received. Please be so kind and inform us which stores you visited at *** or email the documents to ***. We apologise for the overall service experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. We can understand the frustration and how disappointed you are. Please note there is no record on the account that shows that the documents were received. Please be so kind and inform us which stores you visited at *** or email the documents to ***. We apologise for the overall service experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***