failed communication

<p>i bought a hisense U972 phone from edgars active in prominade on the 17/12/2016 then i went to Eastern Cape for holidays when i got there there my phone lost network if it happen to get it when i call some one i can hear that person but they cant hear me , the battery only last for few hours even though in dont use the phone because of network problem and the screen was freezing. i came back on the 30th of Dec i took the phone back to the store . they told me its going to take 20days and they will keep me informed since then i never heared anything form them.</p> <p>on the 20th of jan i decided to call them i spoke to the guy i forgot to take his name i told him i want to check if my phone is back yet he told me the phone is back without asking for my detail or type of my phone i asked him how can he say i must come to the store not knowing even what phone am i talking about and my details. i aksed to speak to his manager her name is Akeela she gave me attitude and told me she will call me gave her my name and nomber she never called . i called again today she said its not there and they cant get hold of the peaple they send my phone to . i asked her why doesnt she call me as she promised she told me im not the only customer i must just wait she is dealing with lot of customers she did not even try to apologise she is just being rude. now im worried its been long and the phone was brand new if i was still in cape town when that happened i should have return it sooner now i do not have a phone even though i bought a phone for R1500.00 CASH.</p>