F R A U D U L E N T Activity Ignored

In July I discovered I was being charged for a VIP Club membership subscription that I NEVER signed up for or requested for well over a year!!! I called and spoke to Rosina on the 20th and was promised that:<br> 1.Someone would contact me in 2 working days to confirm the cancellation<br> 2.My account would be credited with this amount<br> 3.The outcome of the investigation of the F R A U D that took place on my account will be shared with me<br> 4.I will recieve statements regularly.<br> <br> Almost 7 weeks later & NONE of the above has taken place. I have religiously called each week for an update but was sent from pillar to post with no answer. Everyone just keeps passing the buck. I AM SICK & TIRED. I WANT THIS RESOLVED. I can never get a straight answer when I call \customer experience"so never mind all my airtime your staff is wasting<br> <br> When speaking to CAROL"