extremly rude and insulting

Petra Fischer the nightmare Employee<br> <br> Edgars has over 3000 complaints in a year, only very few positive ( 6%). <br> <br> Rude and arrogant Employees like Petra Fischer and a total *********** management at the V&A store are the main reason.<br> <br> They lost a new phone (we bought a few for Charity before Christmas- one was faulty) which was brought back because faulty, since 3 month they give my wife, who goes there regularly to sort it out, only lies, and excuses, but no new phone or replacements. Never take any calls or call back - just ignoring customers they are basically *****ing from, and cause further damage through ignorance and arrogance. <br> <br> The cherry of the cake is that Petra Fischer insulted my wife , (who holds an University degree, by the way!), by calling her stupid. Let her wait for 30 minutes every time and ignoring her rudely. <br> <br> Management there is as useless and ********, and of no help at all. THEY made the mistake, \lost\" that phone and on top intimidate, bully and insult my wife, I cannot accept that and will make this scandal public, whatever that will cost me. I have the means to do so. <br> <br> Dr. M. Honsa <br> Austrian <br> CEO of FC-holdings"