Extremley unhappy

Kindly be advised that I fully paid my Edgars account and was advised by a shop assistant to contact the Attorneys on *** which I did and spoke to Kabelo who confirmed that my account is paid up, he further advised me to contact *** so they can provide me with a paid up letter. Please be further advised that I called the 086 number which is the Edgards customer service line and spoke to Nomathemba who advised that she will send the paid up letter within a period of 7days via my email address . <br> <br> Kindly note that I never received any documents nor email from Edgars. I then called Nomathemba and she advised that they are waiting for the attorneys to confirm that my account is paid up, which I find disturbing that she advised that she will send the letter to my email within 7days. I called the Attorneys on *** and was advised that they will sent through a request to revers the amount that appears as I owe Edgars and close the file and that I should call within few days and it will be done then I will receive the paid up letter. I then called after few days and was advised that I still owe Edgards therefore I cannot get a paid up letter.<br> <br>