AT
Adelaide T
1 reviews | Active since Jun 2015
09 Oct 2015, 10:26
Extremely unhappy
What an unprofetional manager Terence is.... After being in the Que for over an hour he comes telling me that i was not in the Que i must go back in the que just because an indian lady went to fetch his things from another que and when she came back she decided to tell me that i was not in the que, then that \so called"manager Terence comes to me without finding facts he tells me to go join the que at the back irrespective of the other customers and the cashiers telling him i was there. he went on and told the cashiers not to attend me. What a way to treat customers.<br> <br> I hope its not a matter of Skin color...<br> <br> <br> """
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Edgars's replyOfficial
09 Oct 2015, 14:50Hello NOMHLE12,
As per our telephonic discussion, please note customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve on our short comings. Please note the store manager was notified as that is not the type of service that indicates our standards.
We can understand how disappointed and humiliated you must have felt and for that we sincerely apologise. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
As per our telephonic discussion, please note customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve on our short comings. Please note the store manager was notified as that is not the type of service that indicates our standards.
We can understand how disappointed and humiliated you must have felt and for that we sincerely apologise. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply09 Oct 2015, 14:50
Official
Hello NOMHLE12,
As per our telephonic discussion, please note customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve on our short comings. Please note the store manager was notified as that is not the type of service that indicates our standards.
We can understand how disappointed and humiliated you must have felt and for that we sincerely apologise. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
As per our telephonic discussion, please note customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve on our short comings. Please note the store manager was notified as that is not the type of service that indicates our standards.
We can understand how disappointed and humiliated you must have felt and for that we sincerely apologise. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,