CO
Carol O

1 reviews | Active since Jan 2018

11 Sept 2022, 13:47

Extremely sad and furious customer

I never felt such humiliation In my entire life as we went in Edgar's west Street browsing around the shop since we last went there when Edgar's was still under edcon, we went to kiddies area and looked at some kids staff and ask the price of kids shorts and we left. As we were exiting the store the security guards stoped us said we need to be searched and I asked,why us because everyone else was going out with being searched but the guard said no don't ask questions "you" meaning my partner and I. We waited for a lady staff to come and search me while male guards were searching my partner right by the Infront of other people. They were suspecting us of theft and humiliated us Infront of other customers,I have never felt so embarrassed and humiliated in my entire life,they spoiled day and I cried since I have worked for Edgar's myself.i need justy

0
Replies (1)
Edgars
Edgars's reply12 Sept 2022, 12:34
Official
 Dear Carol.

Trust you well.
 
Please accept our sincere apologies for the service provided at the store.
Store manager has contacted you telephonically and we will attend to your complaint internally .

Thank you and take care.