1 reviews | Active since May 2015
Extremely rude and unhelpful
I purchased two items in April but couldn't find my invoice and Edgars wouldn't accept it. On Sunday the 28th June after I eventual found my invoice went to Edgars Westgate to return the items. The cashier processed the credit notes and when the so called \manager""; she very rudely informed that no items can be returned after 30 days although the pricing tags were still attached. Although there is a notice at returns;I have never seen this notice anywhere else in Edgars and neither is it printed on the invoice as is the case with Woolworths. It is clearly states the dates after which you cannot return the items purchased. Nicola Fortuin then refused to accept the items I purchased a week ago and left rudely. I had to wait more than 10 minutes before she returned still treating my extremely bad. I asked for another manager but apparently she was the only manager on duty that day.<br> <br> A lady from Edgars Head Office stood in the row and said she heard the entire conversation and that it is unacceptable.<br> <br> Nicola has absolutely no customer skills and should under no circumstances be allowed to work with customers.<br> I am prepapared to take the matter """
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note we only refund or exchange provided that there is a proof of purchase, the item is unworn and it with within 30 days. The terms and conditions are printed at the back of the receipt.
We apologise for the manner in which the manager handled this query, but we assure you measures will be taken to avoid the re-occurrence of this query.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note we only refund or exchange provided that there is a proof of purchase, the item is unworn and it with within 30 days. The terms and conditions are printed at the back of the receipt.
We apologise for the manner in which the manager handled this query, but we assure you measures will be taken to avoid the re-occurrence of this query.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
