BS
Brenda S
1 reviews | Active since Jan 2019
15 Jan 2019, 11:57
EXTREMELY POOR SERVICE
I have been trying to cancel the data and airtime subscription since August last year through Edgars and RMCS on the 17th august, have been calling them on numerous accounts and sent another email on the 17th October, with no luck even today, I need the refund to reflect into my account and cancel the date and airtime.
Sent: 17 August 2018 11:15 AM To: ********** Subject: Immediate Cancellation of Data and SMS
Good day
I would like to cancel the subscription of cellphone and data that is being debited on my edgars account.
I would appreciate it if it can be cancelled with immediate effect.
Regards
Sent: 17 October 2018 09:49 AM To: ********** Cc: ********** ********** ********** Subject: FW: Immediate Cancellation of Data and SMS
Dear RMCS
I sent a request or cancellation of data and airtime (which I have never ever received before) on the 17 August 2018. I am still being billed for it even now. I need all the money that has been deducted out of my Edgars account to be refunded. Failure to doing this will result in legal steps. I need my November statement to reflect all the refunded amounts from RMCS.
I got a reference number on the same day REF:EDCP-180 ********** 353 at 14H11 that cancelproduct has been logded
I hope this is the last email I am sending to RMCS regarding this matter
Brenda Tlhapi
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
15 Jan 2019, 13:38Dear Brenda,
Please accept our sincere apologies for the delay in resolving your query.
Kindly note the above mentioned incident is reported for the first time with Edcon Head Office.
Therefore the matter is referred to RMCS management team for cancellation and reversal from inception date for both products.
Your Edcon reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the delay in resolving your query.
Kindly note the above mentioned incident is reported for the first time with Edcon Head Office.
Therefore the matter is referred to RMCS management team for cancellation and reversal from inception date for both products.
Your Edcon reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply15 Jan 2019, 13:38
Official
Dear Brenda,
Please accept our sincere apologies for the delay in resolving your query.
Kindly note the above mentioned incident is reported for the first time with Edcon Head Office.
Therefore the matter is referred to RMCS management team for cancellation and reversal from inception date for both products.
Your Edcon reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the delay in resolving your query.
Kindly note the above mentioned incident is reported for the first time with Edcon Head Office.
Therefore the matter is referred to RMCS management team for cancellation and reversal from inception date for both products.
Your Edcon reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
BS
Brenda S's updateReviewer Update
16 Jan 2019, 12:02Please note that the statement you made , that you are hearing this for the 1st time is a lie, and makes me furious to get that from you. You say all calls are recorded, go back to the records and email sent on the 17th of October 2018. I even went to the store and was transferred to head office.
Stop lying please and start providing people with good customer service.
BS
Brenda S's update16 Jan 2019, 12:02
Reviewer Update
Please note that the statement you made , that you are hearing this for the 1st time is a lie, and makes me furious to get that from you. You say all calls are recorded, go back to the records and email sent on the 17th of October 2018. I even went to the store and was transferred to head office.
Stop lying please and start providing people with good customer service.