EXTREMELY POOR SERVICE

<p>I was trying to order something which was on special on the Edgars online shop but when I wanted to pay it did not subtract the discount so I called their customer service at about 8:00am and they told me that I should not procced with my order they will escalate the call and someone will call me back.</p> <p>At about 1:30pm I called back to find out what is happening because the items I want to buy might be out of stock by the time they come back to me and the consultant put me on hold for about 5min and then hanged up. When I tried to call again the call did not go through. Later when I called back another consultant told me she will escalate the call n tell them to put aside my dress in case it goes out of stock.</p> <p>At night I got a call from one of their consultant and she told me to purchase the dress n they will refund the discount but when I asked her what if the dress is out of stock and she told me the is nothing they can do for me and by the time I tried to purchase the dress again it was out of stock. Why do they open an online store if they can’t manage the challenges ?I am very disappointed at their online customer service.</p> <p> </p>