Extremely poor customer service

<p>I called the head office Monday and advised the agent that my statement says I qualify for a limit increase I was advised to send my ID as bank statement to ********** and I did so up until today there had been no correspondence from anyone at Edrom so I called today and spoke to Margaret who said she will assist me and then put me on mute for almost 10 minutes not hold but mute there was complete silence not once did she come back and said she is still busy with the request I called again and spoke to John when I asked to speak to the supervisor he sighed in my ear and the supervisor never came to the phone he was talking in the background I called again and spoke to Thani who spoke when I spoke raised her voice and threatened to put the phone down in my ear when I asked for the supervisor she refused and guess what I now ran out of airtime and no one attempted to call me back I would like QA to listen to all three call and a line manager to call me back before I escalate the matter because this is unacceptable never in my 6 years in financial services have I experienced such unprofessalism and customer service generated sales clear Edcon doesn't need to retain their clients by the looks of things as clients are treated like trash well that's how I feel</p>