Extremely poor assistance and not organized.

I was approached by a staff member by the name of nonxanxa and was introduced to joining Edgar's by opening an account and get a voucher so i quickly rushed to the bank and received a 3 month bank statement and rushed back to them and app**** with very unprofessional ed-con visitors so I waited till today for a call and never got one I then called myself and asked them what is going on and they told me it was declined due to only 2 month bank statement was given I then told the person I gave them the whole 3 month bank statement I checked it myself and finished applying for the account I walked out empty handed and no documents with me now they tell me that there is only 2 month statements this is bull, did they check correctly or misplace some papers I need this sorted asap I'm a first time applicant and getting bad service already. I buy R 1500 worth of clothing cash and now dealing with problems from the best selling clothes company well that's what I thought till now. My bank statements where in order and correct as the bank gave me they were stapled when I gave it in so I need feedback no time to waste please I'm asking with tears in my eyes?