Extremely dissatisfied with service at Edgars The Glen

On the 4th of July I paid my Edgars account at Edgars The Glen. This payment was made using my ID as I did not have my Edgars card with me. On the 10th of July I received my statement and the payment I made was not reflecting. After calling the call centre I was instructed to send through emails and I was advised that I need to go back to Edgars The Glen to get this matter resolved as the payment was allocated to an inactive account. After many emails and phone calls I went to Edgars The Glen on Thursday 18 July. The manager at the store - Zweli advised that they will resolve the matter within 24 hours and have the payment credited into my account, and promised that he will call me to provide me with updates. Unfortunately to this day nothing has been done regarding this matter and I have not received at feedback from the store manager Zweli at all. Can somebody please get this matter resolved urgently?! This kind of service is very disappointing.