KB
Kaylene B
1 reviews | Active since Dec 2013
21 May 2015, 17:54
EXTREMELY DISSATISFIED CUSTOMER
Since I have received a replacement card for the one I lost I have been having endless problems in regards to utilising my account. I have been to customer services and called numerous times. They said my account was blocked because my card had been ****** (yet this was after receiving the new card) They \sorted this out"but the very next time I attempted using my account it was yet again blocked and this time they had said my debit order was rejected. This was once again \""attended to\"" after sitting in a long queue at customer services and holding the line for this to be resolved. (I have not once missed 1 debit order "
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Edgars's replyOfficial
22 May 2015, 15:15Hello Kayleneb5,
We tried contacting you at 03:00 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly note the block code is removed from your account. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 03:00 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly note the block code is removed from your account. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 May 2015, 15:15
Official
Hello Kayleneb5,
We tried contacting you at 03:00 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly note the block code is removed from your account. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 03:00 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly note the block code is removed from your account. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,