DB
Desiree B
1 reviews | Active since Jun 2015
05 Jun 2015, 09:39
EXTREMELY DISGUSTING CUSTOMER SERVICE.
I have been extremely disgusted with the service i received from Edgars. I have had this account for more than 26 years & in one blink of a eye, they just closed my account without informing me. They claim that they have sent me letters which i NEVER received due to all the strikes (they should have atleast tried to call me).They have even issued a card to my husband which i cannot understand how that was done as i am the account holder, which then shows that their staff is VERY *********** & they dont know which procedures to follow.<br> I want my account reactivated as in yesterday to have between 10-13thousand rand buying i have earned and not abused over the years .Please accept when you are wrong apologise and fix the wrong that you have done. dont tell me about mergers with absa and closing accounts that are inactive i did not know absa in 1***.I keep my account in a good credit balance for rainy days & that does not give them the right to tell me that its inactive or not used. <br> <br> I refuse to be treated like a no go to school and demand positive feedback ASAP.
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Replies (1)
Edgars's replyOfficial
06 Jun 2015, 17:49Hello cindy@1967,
We would like to apologise for the overall experience.
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of the dormant accounts because there was no activity for two years. It is a decision that we cannot override. Please note you need to open a new account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of the dormant accounts because there was no activity for two years. It is a decision that we cannot override. Please note you need to open a new account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply06 Jun 2015, 17:49
Official
Hello cindy@1967,
We would like to apologise for the overall experience.
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of the dormant accounts because there was no activity for two years. It is a decision that we cannot override. Please note you need to open a new account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of the dormant accounts because there was no activity for two years. It is a decision that we cannot override. Please note you need to open a new account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,