Extremely disappointed with the service received from Red Square.

<p>Hi please can someone assist me? I have bought perfume online 100ml, however I received a 50ml bottle instead. I have called ********** 289 number and I have emailed ********** my reference number ********** 053/go. Their consultants are not able to assist with the swap out and collection of the incorrect bottle sized. I have spoken to Mashudu Munyai on the phone, she mentioned that they are having challenges with the courier company. All I need is the correct perfume delivered, however it is more than a week gone by and I haven't received anything. I have spoken to the following people: Brunel, Ketiwe, Mashudu Munyai and now Mokone Leqabano who informed me that Mashudu has decided on my behalf that I would go into a store and exchange. I never said or agreed to that. Please can someone get back to me urgently? What is the point of online shopping, if I need to come into the store anyway. Extremely disappointed with the service received from Red Square. </p>