WM
Wayne M
1 reviews | Active since Mar 2010
18 Jun 2018, 12:30
Extremely disappointed
About a month ago I purchased a pair of Stone Harbour jeans. The second time I wore them they tore about 20cm, rendering them useless I tried to return them yesterday at Edgars in Brooklyn mall and was informed that this is impossible as I don't have the slip anymore. Your staff really have a "don't care" attitude Surely you must have some kind of guarantee on your garments, especially as it is your own brand and could only have been purchased at Edgars
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Edgars's replyOfficial
19 Jun 2018, 10:00Thank you for taking the time to bring this matter to our attention. Please accept our sincere apologies for the frustrations caused to you . We have addressed this issue with the manager and he will be assisting you . Kindly retain your receipt for at least six months when purchasing jeans from us .***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply19 Jun 2018, 10:00
Official
Thank you for taking the time to bring this matter to our attention. Please accept our sincere apologies for the frustrations caused to you . We have addressed this issue with the manager and he will be assisting you . Kindly retain your receipt for at least six months when purchasing jeans from us .***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,