Extremely bad service & communication

I’m am absolutely disappointed in the lack of response.

A large amount came off my account as a debit order, even though there was a payment made via EFT. I have called 13 times, each time I have been redirected and then cut off with absolutely no response or answer.

I have also sent 36 emails and also not received a response.

I then had to go into a store and NO-ONE was able to respond to me, I was thinking old that someone would get back to me but still no communication.

I was also disappointed that another woman that was standing next to me in the store tries to pay off her outstanding amount and then was told she was not able to. The consumer act needs to addressed urgently