Extremely BAD service at Edgars Cresta

It is with utter disgust that I write this email to you about the treatment I received at your Cresta branch at customer services on this day of the 7th October 2015 at approximately 12pm !<br> <br> I brought in a gift bag full of exchange items for my 6 month old baby girl that she received on Sunday 4th October for her baptism. I was hoping to get a voucher in exchange as I would not have time at that point to brows and choose something else. I was proceeded to be told by your customer services lady that Edgar's does not do that and I would need a receipt or a gift receipt ( bear in mind that I have exchanged items before about 2 weeks prior without either of these). After demanding that I see a manager, a young man emerged and told me that it would indeed be possible, however that they are all offline in terms of issuing vouchers. At that point everything was understood from my side.<br> <br> Until he noticed that all the items I was returning was in a gift bag. He proceeded to ask me if I had gotten a stamp or sticker at the door for security, I said no? As I was not aware of this. He proceeded to start asking me which door I came in from and why my goods were in a gift bag and that there is a