Extremely bad customer service

This is for Edgars, East rand mall. I receive the most horrible customer service ever. It's black Friday and the lines are very long, I take what I want to buy (3 items) and I join the line queue to pay. Line moving fine and I am minding my business. One lady who works at Edgars comes and tells a few of us (I guess because we are buying a few items) to go pay buy the till that is next to the perfumes. I move to that queue, when I get there the 2 lady's tell me that they are hungry and will not be assisting me cause they are taking lunch now.

What do I do bow? I told them that I will not go back to the normal queue cause it has grown since I left, they acted funny. When it's my turn to pay they tell me that I gave them attitude????? How???? Cause I don't want to go back and start a queue from again. They took us to the makeup till where there was no one. The lady from the perfume till was very rude to me telling everyone that I gave them attitude and she is human and wants to go eat... I am a customer and it's not fair that after I was taken out of the queue I have to start the queue again. The manager is Aphiwe Sono. He done nothing but he needs to teach his stuff customer service. You cannot be going on talking bad about a customer I don't care how hungry you are.