EXTREMELY ANGRY CUSTOMER FOR THE MANNER IN WHICH I WAS TREATED AT EDGARS WESTWOOD MALL

To whom it may concern: Dear Sir/Mam

I am completely and utterly disgusted at the manner in which your security provider, Fidelity Security handled themselves today, 15th October 2017 at Edgars in Westwood Mall. I visited the store together with my husband to do some shopping and my husband had picked out a perfume and handed it to me to go and pay for it but then changed his mind and I left it back and we both proceeded to leave the store. As we arrived at the entrance the security officer had asked to search my handbag to which I had no problem however it was when the officer was called on her radio to search me I then became confused and the officer in particular then began to search my body, forcefully and without asking me if I have anything to declare. Security did not even have the decency to take me to a private room but instead made me feel as if I am a ******** in front of other shoppers. It was the most embarrassing moment and the most shocking part of it is that none of the Edgars staff had intervened or even had the decency to check what the problem was. I told the guard that what she had done is ********* and wrong and I requested to speak with the store manager however she just ignored me. My husband also requested to speak with the store manager but the officer refused to assist. I have never felt this embarrassed and humiliated before especially since that I am a frequent shopper at Edgars. If this is the level of intellect that your security possess then I think that I will no longer be shopping at an Edgars store. I was told that the guard is new but is that really an excuse? Does Edgars allow for new persons to be placed in a retail enviroment where they do not know how to treat public? Shame on Fidelity to even employ a person that has transgressed against the Psira code of conduct in that she failed to show respect towards a member of the public. If I had been suspected of attempting to walk out of the store without paying for an item then the correct procedure would be to detain me in a private place and take the necessary legal steps to prove that I am guilty or in possession of a ****** item. I had no item on me that was not paid for and to be branded a suspect is all too mind boggling for me as I was not even given an explanation as to how security had reached the conclusion that I have taken an item without paying and that I had needed to be searched. This is blatent defaming and I am really upset with the treatment that I have received from both Edgars and their security service provider, Fidelity. I would like your urgent feedback before I take the necessary legal steps for public harassment, I would like to know who gave the security officer the instruction to body search me in public and on what grounds was such instruction given -there is CCTV footage monitored by the store control room therefore why had it not been picked up by them that I had left the item back before making my way out the store; why did your staff stand and look on as if I was a ********; and why did the security not call for the store manager when I and my husband requested for her to do so. Procedures were clearly not followed as per the private security regulations code of conduct stipulates for it to.

I await your urgent response and really hope that Edgars Westwood takes an initiative to treat customers with care and respect. I have already escalated the matter to Fidelity management venting my anger and disappointment at their *********** employees at Edgars Westwood.

Regards, Zeenat Obaray Contact ********** 868