Exploiting customers/ ******** Deductions

I am still waiting on Edgars and RCMS to give me a call back for a refund on my account. They charged me every month for a service i say not using or let me say they ********ly billed me for services i never subscribed to since 2015. I called into the call center and they promised to call me back in 24 hours and im still waiting a week later!!! I need you guys to contact me and FIX this....this is **************** exploiting your customers without they're consent. My reference number ********** 0900-GO and contact No : ********** 208