Expensive Watch Cheap Service
<p>My mother bought me a watch for my birthday in November 2015 and a month after that it just stopped working. She took it back to Loch Logan Edgars and the lady there told it it cannot be exchanged and it had to go in for repairs. I then received the watched and everything seemd to be working fine until the 03 of September when I realised that the digits are starting to get loose from the face and went into the arms changing the time. I then took it to Edgars Walmer Park as I relocated to Port Elizabeth and they were very helpfull...or so I thought.. I gave it in the Saturday and only received feedback the Next Monday (More Than a week later) and they told me that they are going to repair it again. This is the second time that this watch is being repaired and I am not happy because this watch is obviously a faulty unit that will give me more issues and as soon as it is out of warranty. I made it clear to the sales lady I want a working watch and I am not happy with the dudd they keep on wanting to repair. I am not happy this watched should have been replaced not repaired.</p>
Thank you for bringing this matter to our attention , We must apologise for the unpleasant experience regarding your watch.
Please be advised we have raised your concerns with Edgars Walmer park for further assistance in the matter you will be receiving feedback shortly.
Kindly note as per the refund and exchange policy- Faulty jewellery and watches will be exchanged or repaired subject to supplier warranties , terms and conditions.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention , We must apologise for the unpleasant experience regarding your watch.
Please be advised we have raised your concerns with Edgars Walmer park for further assistance in the matter you will be receiving feedback shortly.
Kindly note as per the refund and exchange policy- Faulty jewellery and watches will be exchanged or repaired subject to supplier warranties , terms and conditions.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
