Exchanging Items

<p>Hi, I went to Edgars Westgate Roodepoort on saturday 25th June 2016 to exchange a sissy boy top my husband bought me as a gift in May. <br />I took the receipt and my husbands edgars account card. The lady had advised that i need to pay the account first which i did, then she transfered me to another teller, in the meantime one of the workers at edgars had taken my top i brought in to exchange and no one knew where it was. i waited forever for someone to find it as they could not do the exchange without it.<br />How does an item just disappear,eventually when they found it. The lasy said the bigger size sissy boy top was R399 compared to one i got which was R350.<br />I was willing to pay the difference of R50, as i gave the lady the R50 she then said no, i need to pay like a R180 or something like that as when my husband purchased it, it was on special.<br />At that point i was so frustrated as i had stood there for an hour at the teller just to exchange one item.<br />I told the lady to keep the item and reverse the amount to my husbands account.<br />It was the last item in that size at the store, I also now do not have a gift anymore!!!!<br />I am totally disgusted with the service and the procedure of exchanging items especially name brand items.</p>