Exchange policy
So my sister bought a cellphone at Edgars yersterday ( 17th of feb 2018). No one told her about the features of the phone she was purchasing . Then later on when she finally realized that she no longer wanted that cellphone , and wanted to exchange it. She was then told that she couldnt ! This is the edgars in Port Elizabeth. We asked for legal advice and we were told they should exchange the phone and more especially if it was retured the same day!
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Edgars's replyOfficial
20 Feb 2018, 10:23Thank you for making contact with us regarding your account,
Our attempt to contact you was unsuccessful.
Please be advised as per our refund and exchange policy we do exchange the phone within the 7 days if you are experiencing technical problems, however after the 7 days we send it to the network provide for further assistance.
We have escalated the below to the store manager for further review and feedback will be provided within the 48 hours.
For any other query please contact the customer experience on ***.
Your reference number: ***/GO.
Kind Regards
Edgars Online Team.
Best regards,
Edgars's reply20 Feb 2018, 10:23
Official
Thank you for making contact with us regarding your account,
Our attempt to contact you was unsuccessful.
Please be advised as per our refund and exchange policy we do exchange the phone within the 7 days if you are experiencing technical problems, however after the 7 days we send it to the network provide for further assistance.
We have escalated the below to the store manager for further review and feedback will be provided within the 48 hours.
For any other query please contact the customer experience on ***.
Your reference number: ***/GO.
Kind Regards
Edgars Online Team.
Best regards,