exchange of wrong item

My wife bought me a kouros gift set from edgars east rand mall but the lady at edgars wrapped the wrong perfume. Instead of kouros, she wrapped a givenchy gentlmen only worth more than the kouros. Even though its worth more, its not a perfume I like, and decided not to keep it. We took it to a red square and was told to go to edgars. We then took it to edgars Lakeside mall and was told to take it back to edgars east rand mall. When we got there, with the slip which clearly says kouros gift set, the sales lady said that we are ***** and that they'd never wrap the wrong gift. So then why does the gift not match the description on the slip? Please take ownership for your mistakes. Whatever happened to customer service? Also, at the Lakeside mall edgars, there are no perfume testers and the sales people get irritated when you ask them to try the testers they have stored in their cabinets. Perfume has to be tested before you buy it. You can't just look at a perfume bottle and box and know how the perfume smells. That's why we have testers in the 1st place. East Rand mall edgars have testers, but their sales people don't give you time to test them, they force a certain perfume onto you.