AV
Aamir V
1 reviews | Active since Dec 2015
28 Dec 2015, 15:20
Exchange of item
Hi Good Day, <br> <br> i would like to confirm if it would be possible to exchange a product that was purchased at an edgers store in ermelo, it is a shoe that was bought as a gift and the size does not fit me, the person whom purchased no longer has the till slip, please confirm if it would be possible to exchange the item at any other store?<br> <br> Kind Regards,
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Edgars's replyOfficial
30 Dec 2015, 13:34Hello The Chosen One,
We must sincerely apologise for the overall experience. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Kindly note no exchange will be authorised without the original proof of purchase. We apologise for the overall experience.
The discretion also lies with the store manager.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Kindly note no exchange will be authorised without the original proof of purchase. We apologise for the overall experience.
The discretion also lies with the store manager.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply30 Dec 2015, 13:34
Official
Hello The Chosen One,
We must sincerely apologise for the overall experience. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Kindly note no exchange will be authorised without the original proof of purchase. We apologise for the overall experience.
The discretion also lies with the store manager.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Kindly note no exchange will be authorised without the original proof of purchase. We apologise for the overall experience.
The discretion also lies with the store manager.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***