exchange of goods
<p>my wife bought me an eco t shirt about 3 weeks ago fromcradelstone edgars at a price tag of R360 very nice shirt . this is the only shirts i wear and buy and only from edgars.</p> <p>but this one we bought had a problem i ***** the shirt once then it was washed in cold water so the next time i wanted to wear it it pulled all skew at the back altough this was not the first time i eco shirt does this but this time my wife decided to return the shirt .</p> <p>so she took it to randfontein edgars for exchange so the store manager at the time was fiona who was helping my wife as she took out the shirt from the bag presented with the slip from edgars she said to my wife how old the shirt is and presented it to all the people standing in the quee behind her and asked them all does this look like a new shirt to all of you embarising my wife infront of all those people </p> <p> </p> <p>and yes the shirts is new we bought it the one week washed once and it came out all skew whos fault is that but the service from your so called manager edgars is not on </p> <p> </p> <p>but when i went there to confront her she was no where to be found she went out shopping just very stange ive been in the retail now for 22 years and it was the first time in my life i see a store manager buying groceries while her staff is busy cashing up at closing time </p>
We have escalated the complaint to the Edgars Randfontein management to address with regards to the quality of teh Eco t-shirt . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Randfontein management to address with regards to the quality of teh Eco t-shirt . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
good day
no reply as yet but just need to say the ladys name is not fiona it was sophi
good day
no reply as yet but just need to say the ladys name is not fiona it was sophi
