MM
Mabareki M
1 reviews | Active since Mar 2014
17 Nov 2015, 16:08
EXCHANGE NOT MADE ON RETURNED GOODS
I have purchased sandals for my 3 year old at Edgars Polokwane Landros Mare, when I got home the size was small and I returned them today 17 November 2015. I was assisted by the lady \Konica"then she told me the shoes has spots of soil underneath and are damaged so they cant exchange and she was seconded by her supervisor. <br> I looked at the shoes and I couldn't see the damage"
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Edgars's replyOfficial
20 Nov 2015, 12:59Hello Mabareki,
We tried contacting you at 12:52 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised one of the terms and conditions on returning items is that they need to be in their original condition and also in a resalable condition. Please note the decision lies with the store manager. We have also referred this query to the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 12:52 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised one of the terms and conditions on returning items is that they need to be in their original condition and also in a resalable condition. Please note the decision lies with the store manager. We have also referred this query to the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Nov 2015, 12:59
Official
Hello Mabareki,
We tried contacting you at 12:52 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised one of the terms and conditions on returning items is that they need to be in their original condition and also in a resalable condition. Please note the decision lies with the store manager. We have also referred this query to the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 12:52 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised one of the terms and conditions on returning items is that they need to be in their original condition and also in a resalable condition. Please note the decision lies with the store manager. We have also referred this query to the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,