Exchange Denied
<p>On the 31st of July 2017, I went to Edgars Connect at Bloed Mall in Pretoria to purchase a mobile phone and I asked for the the Nokia 3310, the new model. I was sent by my mother and she believed it was what she wanted. When I got home that evening I realised that the product was not what I expected in features because it was not compatible with Whatsapp, which was the main feature that was required by my mother.</p> <p>I came back to the shop the following day,on the 01st of August 2017, asking if they could exchange it for a different mobile phone, then I was told I could not exchange it even though the terms and conditions do not specify if i can only exchange it for the same model or if there is a fault. Yet when I got to the shop, I was told I could not exchange it because it was not faulty. I had the correct slip and the original packaging but still they refused. I was not asking for a refund but just a different phone that is compatible with Whatsapp.</p> <p>Please, I need help</p>
We have escalated the complaint to the Edgar's Connect Bloed mall management to address with regards to the Nokia 3310 query . Kindly note that the store will have to follow policies as well with regards to cell phones ,as they may not be exchanged . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgar's Connect Bloed mall management to address with regards to the Nokia 3310 query . Kindly note that the store will have to follow policies as well with regards to cell phones ,as they may not be exchanged . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgar's Connect Bloed mall management to address with regards to the Nokia 3310 query . Kindly note that the store will have to follow policies as well with regards to cell phones ,as they may not be exchanged . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgar's Connect Bloed mall management to address with regards to the Nokia 3310 query . Kindly note that the store will have to follow policies as well with regards to cell phones ,as they may not be exchanged . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,