DL
Dimakatso L
1 reviews | Active since Sept 2015
29 Sept 2015, 19:49
Exchange
Received a pair of a Sissy Boy jeans for the value of R1099 but now they don't fit me and now I don't have the slip,the jean has a tag and its not damaged still in good condition,the teller told me that they won't exchange them with out the slip but I don't understand why because its their Brand.
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Edgars's replyOfficial
05 Oct 2015, 10:14Hello didi@letsie1,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default or items purchased as gift, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default or items purchased as gift, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply05 Oct 2015, 10:14
Official
Hello didi@letsie1,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default or items purchased as gift, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default or items purchased as gift, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,