MM
Mpho M
1 reviews | Active since Nov 2014
22 Dec 2015, 15:20
Exchange
I went to Sandton city store to exchange, however I was told that because I dont have a slip for Brand items they dont refund they give vouchers which a supervisor has to authorise. It was a waste of petrol and bad TCF on Edgars behalf cause I need to go back to get a Supervisor.
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Edgars's replyOfficial
23 Dec 2015, 15:25Hello claudia_mokone,
We apologise for the overall experience.
Kindly note our policy forbids a refund or exchange without the original proof of purchase. A request for a refund will only be granted if the item is in its original condition and it is still within 30 days and there is a proof of purchase. The store manager will use his discretion.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We apologise for the overall experience.
Kindly note our policy forbids a refund or exchange without the original proof of purchase. A request for a refund will only be granted if the item is in its original condition and it is still within 30 days and there is a proof of purchase. The store manager will use his discretion.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply23 Dec 2015, 15:25
Official
Hello claudia_mokone,
We apologise for the overall experience.
Kindly note our policy forbids a refund or exchange without the original proof of purchase. A request for a refund will only be granted if the item is in its original condition and it is still within 30 days and there is a proof of purchase. The store manager will use his discretion.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We apologise for the overall experience.
Kindly note our policy forbids a refund or exchange without the original proof of purchase. A request for a refund will only be granted if the item is in its original condition and it is still within 30 days and there is a proof of purchase. The store manager will use his discretion.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,