CC
Charlene C
1 reviews | Active since Nov 2012
20 Dec 2015, 11:22
exchange
I wanted to exchange shorts bought at East gate at Bedford centre only to be told to go to East gate as they don't stock the brand. Surley when you buy at Edgars you can exchange at any edgars. I have had my account for many years and am a loyal customer.
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Replies (1)
Edgars's replyOfficial
20 Dec 2015, 16:27Hello CharleneCiani,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised Edcon has branches all around South Africa for the convenience of customers. However, branded items that are sold at Sandton, Eastgate and Menlyn and other big stores cannot be exchanged at small branches because they don't have them in stock and also on the system.
We value you as our customer and we hope to be of much better service to you next time you visit our stores.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised Edcon has branches all around South Africa for the convenience of customers. However, branded items that are sold at Sandton, Eastgate and Menlyn and other big stores cannot be exchanged at small branches because they don't have them in stock and also on the system.
We value you as our customer and we hope to be of much better service to you next time you visit our stores.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2015, 16:27
Official
Hello CharleneCiani,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised Edcon has branches all around South Africa for the convenience of customers. However, branded items that are sold at Sandton, Eastgate and Menlyn and other big stores cannot be exchanged at small branches because they don't have them in stock and also on the system.
We value you as our customer and we hope to be of much better service to you next time you visit our stores.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised Edcon has branches all around South Africa for the convenience of customers. However, branded items that are sold at Sandton, Eastgate and Menlyn and other big stores cannot be exchanged at small branches because they don't have them in stock and also on the system.
We value you as our customer and we hope to be of much better service to you next time you visit our stores.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,