1 reviews | Active since Sept 2017
EXCHANGE
my wife bought me a wrist watch on the 5th october at edgars thavhani mall thohoyandou limpopo i used the watch for 2days it could hold up on my hand..i then placed it back in the box and waited for month end to return it..i took the watch back on the 2nd november for exchange or refund..i was then told that they do not do exchange on watches but only book it for repair i then spoke to the manager reymond and showed him what is written on the edgars receipt that we can refund items withing 30days expect cellphones,airtime and megazine...which in this case it was a watch..i asked them to show me a clause that say i can not return a watch and they did not provide it...and they also did not explain it to my wife..i feel they were not transparent on their trading
i called their customer care and i spoke to palesa modise who also said that if the store can not help me she also can not assist
i left the watch there and i feel helpless and taken advntage of as a consumer
Thank you for bringing the above concerns to our attention.
Please be advised that the store could not assist you based on our refund exchange policy that is applicable to all customers doing business with Edgars.
Below are items that can not be exchanged or refunded:
In the interest of hygiene standards the following products will not be refunded or exchanged:
Swimwear, underwear bottoms, evening wear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines.
NB: The watch falls under accessories.
The store could have assisted with the exchange provided that the watch was defected.
However your complaint is referred to the stores management team to review your case and revert with final feedback within the next 48 business hours.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edgars Team.
***
Thank you for bringing the above concerns to our attention.
Please be advised that the store could not assist you based on our refund exchange policy that is applicable to all customers doing business with Edgars.
Below are items that can not be exchanged or refunded:
In the interest of hygiene standards the following products will not be refunded or exchanged:
Swimwear, underwear bottoms, evening wear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines.
NB: The watch falls under accessories.
The store could have assisted with the exchange provided that the watch was defected.
However your complaint is referred to the stores management team to review your case and revert with final feedback within the next 48 business hours.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edgars Team.
***