SH
SHANITA H

1 reviews | Active since Jun 2013

25 Jan 2017, 14:49

EXCEPTIONAL SERVICE RECEIVED FROM RANDALL (VISUAL MANAGER)

<p>i normally visit the Edgars Eastgate Store on weekends. I was frustrated and very disappointed when i was told that the cell phone i was looking for was out of stock. I left the store being a very unhappy and frustrated client. I did not give up though as i returned to the store the next day. Randall, being the Visual Manager of the store came to my rescue. He really went the extra mile. He went to the cell phone counter and asked a consultant to check with the Clearwater Mall Branch. Randall went out of his way to fetch the cellphone for me from Clearwater and contacted me thereafter to tell me that the phone will be at Eastgate so i can fetch it. Thanks a mill Randall. Edgars really need more people like you. At leat I had a new phone for Christmas :-)</p>

0
Replies (3)
Edgars
Edgars's reply26 Jan 2017, 10:16
Official

We are delighted to hear that you have received such commendable service from our staff RANDALL . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply26 Jan 2017, 10:18
Official

We are delighted to hear that you have received such commendable service from our staff RANDALL . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply26 Jan 2017, 10:18
Official

We are delighted to hear that you have received such commendable service from our staff RANDALL . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,