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Tebatso P

1 reviews | Active since Apr 2023

06 Oct 2023, 08:18

Exceptional Online Shopping Experience

I initially made several purchases from Edgars online due to their fantastic sale. I placed my order and received my items within a remarkable three-day delivery timeframe. Their delivery partner is impressively efficient and keeps customers informed about the parcel's status throughout the process.

However, upon receiving my items, I noticed a discrepancy - I had been sent the wrong shoe sizes; instead of the size 9s I ordered, I received size 10s. I promptly reached out to the online support team via Facebook to address the issue. Within a mere two days, they not only acknowledged my concern but also swiftly resolved it.

The exceptional part of their service was that they reserved a new pair of shoes for me at Clearwater Mall, allowing me to exchange the incorrect ones hassle-free. This experience highlighted Edgars' commitment to providing top-notch online service, which is both speedy and customer-centric. I extend my heartfelt gratitude to the online team for their exemplary assistance.

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