Exceptional Customer Service

I bought heels at Edgars in Carnival Mall, when I got home I realized that the zip of the one heel was faulty. When I went to exchange them they didn’t have my size in stock and couldn’t do the refund as I didn’t have the original slip but exchange slip [I had exchanged prior due to the first heels being too big] Frustrated I called the customer service and got assisted by Komeshan Pillay who’s Team Leader is Mr Ashleigh, This shoe had given me so much problems,[ 1st it was too big, after the exchange they gave me a size 3 and 4, then I had to go back again for the correct sizes only to find out one shoe is faulty when I got home, when I went back again for an exchange, It was out of stock] Komeshan has made my journey less strainous with his exceptional service, he calmed me down, made me feel important, didn’t take my query lightly, contacted the branch (Springs) that has stock to reserve it for me, I’m not sure if at Edgars Springs Mall knew that I’d been through a lot with this shoe but Khensani received me with soooo much grace, did a thorough inspection of the shoes before handing them over to me and profusely apologized on behalf of Edgars for my prior unpleasant experience. It is such exceptional and top tier customer service that makes me choose edgars over and over again!!! Thank you so much Komeshan Pillay from the call centre and Khensani, your customer service was out of this world and Thank you Mr Ashleigh for giving me assurance that should I have problems at Springs I must let you know and you’ll sort it out