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nicole M

1 reviews | Active since Feb 2015

12 Feb 2015, 13:46

EXCELLENT SERVICE FROM START TO FINISH

hi<br> i had read in a magazine that victoria secret perfume was now available at edgars menlyn, my favourite perfume i bought in dubai 2 years ago, i called all branches of edgars in cape town where i live and asked them if they will be getting the perfume each branch said no, so i said is there any way i could order they said NO.<br> so i called edgars menlyn park in pretoria and spoke to the fragrance manager she said from the start that<br> she will definetly be able to assist me, i bought edgars gift cards and purchased the fragrance from edgars menlyn and she called me back confirming my delivery address to have it courierd to me, i think her name was leratho?<br> i then called to ask for the waybill number and another lady called me back with in 10 minutes with the waybill number super friendly and very efficient!<br> edgars menlyn should be very proud!!!!!! teach all your other edgars branches !<br> we need more staff like you in cape town <br> thank you so much ******

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Replies (1)
Edgars
Edgars's reply14 Feb 2015, 11:32
Official
Hello nicolem21,

We would like to thank you for taking your time to write us this compliment. It is such wonderful feedback that boast our morale and enables us to go the extra mile for our customers. Edcon sets high standards for the service rendered to customers and we are pleased you received such outstanding service from Lerato. Please note we will refer this compliment to Lerato's manager for acknowledgement and recognition.

Thank you again for taking your time to brace us with such wonderful feedback.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team,
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