1 reviews | Active since Nov 2016
Ever wonder why you don't get a statement from edgars/jet? I'll tell you why...
<p>I went to edgars greenacres today to find out why im receiving letters stating my acc has been handed over and phone calls and sms's since I am making payments on my acc. The lady at enquiries informed me that my acc has not been handed over i then requested for her to check on my statement if there are any phone calls letters or sms's charged. She then printed my statement and handed it to me i then discovered 5 services (from insurance to airtime contracts) charged on my acc that i have not consented for. I immediately asked to be explained what it is and how it got added on my acc she called head office and i requested that it be removed immediately. They even had the nerve to charge me for the letters they sent me. I was so worked up i just had to get out of there but they will definitley be hearing from me again</p>
Thank you for making contact with us regarding the financial services products that was enrolled on your account .We can confirm that all 3 insurance have been cancelled on the 29// & 30/11 as requested .
Please accept our sincere apologies for the frustrations caused to you.
***/GO
Kind regards
Customer Experience Team
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Thank you for making contact with us regarding the financial services products that was enrolled on your account .We can confirm that all 3 insurance have been cancelled on the 29// & 30/11 as requested .
Please accept our sincere apologies for the frustrations caused to you.
***/GO
Kind regards
Customer Experience Team
***
Could you please reinstate my cellphone insurance thats the one thing i knew about and consented for and mobile content was also suppose to be removed..i went in again to cancel it but it still shows on the statement i received on Monday.
Please explain to me why I am liable for the costs of your phone calls and letters when the reason why my balance never comes done is because of the services that was *******ly added on my acc
Thank you in advance
Could you please reinstate my cellphone insurance thats the one thing i knew about and consented for and mobile content was also suppose to be removed..i went in again to cancel it but it still shows on the statement i received on Monday.
Please explain to me why I am liable for the costs of your phone calls and letters when the reason why my balance never comes done is because of the services that was *******ly added on my acc
Thank you in advance
